Refund policy

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our office. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our office and you will be liable for the cost of a reshipment to yourself (if applicable).

Can I cancel or exchange my order?
Once your order hits our database, it begins getting processed immediately. Because of this, we do not honour cancellations.

Damages and issues
Please inspect your order upon reception and contact us at info@sabemherbals.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damaged or incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date

Change of mind
Our returns policy only covers damaged and mislabelled items. We do not offer refunds for change of mind due to the nature of the products, such as perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any return question at info@sabemherbals.com.